So clients could have the best communication with IPSOFACTO, we designed and built a customized and integrated Managed Support platform using Autotask, Kaseya, and MXLogic, including:

• On-line Ticketing System w/ email integration: Click to open a window, type in an issue and send immediately to an available IPSOFACTO Engineer; or call it in! All tickets can be viewed and monitored by the client on-line.
• On-line hardware and software inventory managment and reporting system.
• On-Line Project Management System: Each project is mapped out, including Gantt Charts, scheduling, tasks, and notes. Clients see their projects in process and get answers to their questions on-line, immediately.
• 24/7 Network Monitoring System with multiple alert triage: Bringing proactive IT support to new levels, our systems can monitor all devices (servers, firewalls, computers) and send us alerts regarding any failures or issues. We can fix issues immediately to reduce downtime.
• Email Spam and Virus Filtering with ticket alerts: Instead of taxing your server with spam and virus email filtering, our filters remove unwanted mail before it enters into your network.
• On-line/Off-site back-up storage: For business continuity plans, HIPAA or Sarbanes-Oxley compliance issues, let IPSOFACTO include an affordable On-line/Off-site back-up storage process for your data.

www.kaseya.com 
www.autotask.com
www.mxlogic.com
www.efolder.net

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